.Job Purpose:? ?
工作目的
To engage in
service ensuring that guest satisfaction objectives within the outlet are
achieved by providing an efficient, friendly and attentive service as per the
standards of performance and training provided.?
專(zhuān)注于運(yùn)用日常培訓(xùn)所學(xué)的標(biāo)準(zhǔn)服務(wù)程序通過(guò)提供高效,友好及切實(shí)的服務(wù)確保客人滿(mǎn)意度。
KEY RESULT AREAS
主要工作職責(zé)
1.????To execute allmise-en-place duties and responsibilities as directed, on time, according tothe predetermined standards.
依照標(biāo)準(zhǔn)及要求及時(shí)有效的進(jìn)行所有準(zhǔn)備性工作。
2.????To engage in servicedelivery as per the predetermined standards and sequence.
按照指定的服務(wù)標(biāo)準(zhǔn)及流程從事準(zhǔn)備工作。
3.????To have thoroughknowledge of products and to be able to respond to guest inquiries.
熟悉產(chǎn)品并能夠正確的回應(yīng)客人的需求。
4.????To ensure thatguests expectations are met or exceeded by providing an efficient, friendly andattentive service
以高效,友好,切實(shí)的服務(wù)達(dá)到并超越客人的期望。
5.????Checks and collectssupplies from the stores according to hotel procedure
按程序檢查所需貨品,收貨。
6.????Maximizes revenue inthe outlet by implementing upselling procedures
通過(guò)實(shí)踐產(chǎn)品推銷(xiāo)技巧實(shí)現(xiàn)利潤(rùn)最大化。
7.????Helps maintain the recreation/KidsClub in top physical condition.
使娛樂(lè)中心/兒童俱樂(lè)部環(huán)境保持在最佳狀態(tài)。
8.????Helps maintainstandards of cleanliness by carrying out front and back of house cleaningduties as directed?
幫助開(kāi)展工作區(qū)域周?chē)那鍧嵐ぷ饕员3中l(wèi)生高標(biāo)準(zhǔn)。
PERSONAL SPECIFICATION
個(gè)人能力描述
·???? Good local and sound English language skills
較好的普通話(huà)和英語(yǔ)語(yǔ)言能力
·???? Ability to read and write
讀寫(xiě)能力
·???? Positive approach to customer service
較好與顧客溝通的能力
·???? Able to handle physically demanding workload?
能負(fù)荷相應(yīng)的體力工作